Privacy Policy

1. Introduction

Welcome to Flex Comfort Gel (accessible at https://www.flexcomfort.in/). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our lead forms, or purchase our products.

2. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Name, age, and gender.
• Contact Data: Shipping address, billing address, email address, and phone numbers.
• Transaction Data: Details about payments and products purchased.
• Technical Data: IP address, browser type, and location data (collected via cookies).

3. How We Use Your Information

We use your data to provide a premium experience and fulfill our obligations to you:

• To process, ship, and track your orders of Flex Comfort Gel.
• To communicate with you regarding order updates or support requests.
• To send you personalized offers, "Flash Sale" alerts, and product news (with your consent).
• To improve our website functionality and marketing performance using analytics.

4. Cookies & Tracking

Our website uses cookies to enhance user experience. Cookies help us remember your preferences and recognize you upon return. We also use third-party tools like Google Analytics and Meta Pixels to understand traffic patterns and optimize our ad delivery for users in India. You can choose to disable cookies in your browser settings, though some site features may not function correctly.

5. Data Sharing with Third Parties

We do not sell your personal data. However, we share necessary information with trusted partners to operate our business:

• Logistics Partners: Sharing address/phone for courier delivery across India.
• Payment Processors: Secure, encrypted gateways (Razorpay/Cashfree) for transaction safety.
• Legal Authorities: Only when required by law to prevent fraud or comply with legal proceedings.

6. Your Rights

In accordance with Indian Information Technology laws, you have the right to access, update, or request the deletion of your personal data. If you wish to opt-out of marketing communications, you can click the "Unsubscribe" link in any email or contact us directly.

7. Security

We implement industry-standard SSL encryption and secure server protocols to protect your data. While no method of transmission over the internet is 100% secure, we take all commercially reasonable steps to safeguard your personal information.